This Privacy Policy governs the manner in which The St. James Bank & Trust Company Ltd. collects, uses, stores, and maintains information collected from users (each, a “user”) of the stj.bank (“site”). This privacy policy applies to the site and all products and services offered by The St. James Bank & Trust Company Ltd and its wholly owned affiliates
Personal identification information
We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, place an order, submit an indication of interest, respond to communication with bank employees, subscribe to updates in the form of newsletters, pricing services or otherwise and in connection with other activities, services, features or resources we make available on our site. Pursuant to the requirements of applicable law, users may be asked for, as appropriate under the circumstances, name, email address, mailing address, phone number, credit card or other payment/wire information.
We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site related activities. By providing the personal identification information you are hereby consenting to the terms and conditions of this Privacy Policy.
Non-personal identification information
We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification in this context includes but is not limited to the computer OS and other technical information about users’ means of connection to our site, such as the operating system and the Internet Protocol address of your Internet service provider.
Web browser cookies
Our site may use “cookies” to enhance user experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the site may not function properly.
How we use collected information
The St. James Bank & Trust Company Ltd. collects, stores and uses user’s personal information for the following purposes:
- To improve customer service:
- Your information helps us to more effectively respond to your customer service requests and support needs.
- To personalize user experience:
- We may use information in the aggregate to understand how our users as a group use the services and resources provided on our site.
- To improve our site:
- We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions:
- We may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails:
- The email address users provide for order processing, trade entry or settlement will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If user decides to opt-in to our mailing list, they will receive emails that may include updates, related product or service information, etc.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.
Sensitive and private data exchange between the site and its users happens over an SSL secured communication channel and is encrypted and protected with digital signatures. Our site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for users.
Sharing your personal information
We do not sell, trade, or rent users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and trusted affiliates for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or updates. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our site, is subject to that website’s own terms and policies.
Changes to this privacy policy
The St. James Bank & Trust Company Limited has the discretion to update this privacy policy at any time. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, feel free to contact us at info@stj.bank.